Collection and Delivery

As a complimentary service, we offer free collection and delivery of documents within UAE, except for remote areas. This may be arranged using courier services or Prompt’s staff to collect or dispatch documents to the address requested by you. You are welcome to collect the documents from our office location once the documents are ready. The time is given for the attestation of documents and the process will be considered commenced from the next day of receiving the document in our office. While we will try to adhere to the collection and delivery to be completed as well within the timeframe out of courtesy, it does not form a part of our contract with you.

Undelivered Documents

In case you are unable to collect the document from Prompt or accept delivery supplied by Prompt, we will require a written confirmation from you within 100 days of completion of the order as to when the document will be received by you. Prompt will have the right to destroy any document from absentee clients not collected within 100 days of completion of the order.

Delayed Orders

Attestation process is fully governed by the Government Entities. These rules, regulations and specific timeframe are subject to change without prior notification from the said Government Departments and consular offices. These delays can only be informed afterwards. Delays may also be caused by system failure at the government offices, any observed local public holidays, climate conditions, political disputes, and other instances of such nature. Prompt Attestation cannot be held responsible for
such delays. These delays will be considered as non-working days and will be informed to the clients promptly.
We will not be held responsible for any document rejected during attestation due to the non-eligibility of the document and reserve the right to payment of costs incurred till the said rejection.

Missing / Damaged Documents

In case any document is damaged or lost directly at the hand of Prompt Attestation, we shall bear the actual cost of recovering a duplicate copy which shall be obtained after submitting relevant documents. We shall bear the responsibility of compensating the fees incurred directly from this incident and not for indirect/collateral expenses.
The documents are sent to the relevant departments to be handled and are transferred to many officials. Any damages occurring to documents whilst under process with the government departments / consular offices are beyond the scope of security promised by us and shall not be our responsibility.
Special documents: Only standard size documents are accepted by the courier company in the process of collection and delivery. Hence, the clients must take reasonable precaution while handing over large documents to courier company so that the documents are not folded.

Payments

If you make a payment for our services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
We accept payments online using Visa and MasterCard credit/debit card in AED.
The Pricing may vary based on selected requirements by the client. All pricing for the services is subject to change.
Any changes in government fee or process of attestation resulting in increased charges will be informed to the client beforehand and will only be proceeded on obtaining the client’s verbal or written (electronic/non-electronic) confirmation. The additional fee in such cases will be passed on to the clients.

Cancellation Of Order

In case the client cancels the order any time during the attestation process, we will have the right to charge you the costs incurred to the point of cancellation and a proportionate service charge. If the attestation process has completed at the time of cancellation, we reserve the right to the payment of the full fee quoted.

Privacy Policy

For information regarding privacy, please review the Privacy Policy which also governs your visit to the Prompt Attestation website.